Terms & Conditions

Terms of Service

1. We accept Cash on Delivery and selected advance payment methods where applicable.
2. Orders can be placed through our website or confirmed via our official Instagram, WhatsApp, or Customer Support channels.
3. Made-to-order / pre-order items require advance payment and may take approximately 2–3 weeks to be prepared.
4. Customized international deliveries may take approximately 2–4 weeks. Tracking details will be shared once the order has been dispatched.
5. In case of damage, manufacturing defects, or incorrect items, customers must contact The Era immediately and provide a clear unboxing video and proof through our support channels. Approved claims may qualify for exchange.
6. Exchange requests due to size, design, or personal preference will require customers to cover applicable shipping charges.
7. Orders may only be cancelled or modified within 3 hours of placement.
8. Customers must provide a complete and accurate delivery address. Orders with incomplete details may be delayed or cancelled.
9. All sales are final. We follow a strict no-refund and no-return policy except where covered under our exchange policy. Sale and promotional items are not eligible for exchange or refund.
10. Any applicable custom duties or taxes for international orders will be the customer's responsibility.

By using our website and services, you agree to comply with these terms and applicable laws.